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Terms & Conditions

Ah! The long technical bit for you humans, not that many people like to read this stuff, but we are obliged to publish the following to please the legal beagles:

Welcome to the VETERANS WITH DOGS SHOP website terms and conditions of sale. These website terms and conditions of sale ("Terms") set out the Terms on which you may make use of our Website (the “Website”) and they also apply whenever you order any product or products ("Product(s)") through the Website or otherwise from us. These Terms should be read alongside, and are in addition to, our privacy policy (accessible here) (“Privacy Policy”).


Please read these Terms carefully and print a copy for your future reference. By using the Website and/or ordering a Product from us, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). If you do not agree to these Terms, please do not use the Website and do not order any Products from us.


1 About us


1.1 Veterans With Dogs Limited (referred to in these Terms as “we”, or “us”) is a company registered in England and Wales, whose registered number is 8443724 and whose registered address is 22 Union Street, Newton Abbot, Devon TQ12
1.2 Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:
Veterans With Dogs, Hannah's at Seale Hayne, Howton Lane, Newton Abbot, Devon TQ12 6NQ
Telephone: 01626 374041
E-mail: shop@veteranswithdogs.org.uk


2 Your use of the Website


2.1 You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else use and enjoyment of the Website.
2.2 You are permitted to download and print content from the Website solely for your own internal business purposes and/or personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other Website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.
2.3 By ordering any Products from us, you confirm that you are over 18 years old. If this is not the case, you must not order any Product from the Website.
2.4 We reserve the right, in our sole discretion, to refuse or accept any order for Products received through the Website or otherwise.


3 Product descriptions


3.1 All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.
3.2 All prices shown on the Website are in pounds sterling and inclusive of Value Added Tax (“VAT”) at the relevant rate. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place. Our prices do not include any customs duties or similar charges payable on international deliveries. Your attention is drawn to clause 6.6 which sets out further information with regard to your liability for such charges.
3.3 Whilst we make reasonable efforts to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.
3.4 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.
3.5 You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you are not permitted to copy or use the Products, for any other purposes including, for example, any business purposes.


4 How to order Products


4.1 When you have found a Product on the Website that you would like to buy, please click on the button labelled "Add to Cart”. This will add your Product to a virtual "Shopping Cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labelled "Proceed to Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.
4.2 You can see what Products are in your virtual shopping cart at any time by clicking on the button labelled "Shopping Basket". If you wish to remove a Product from your virtual shopping cart, simply click on the button labelled “Remove” next to the relevant Product. You can pay for the Products in your virtual shopping cart at any time by clicking the button labelled “Proceed to Checkout”.
4.3 When you click the “Proceed to Checkout” button, you will be asked to provide various information necessary to process your order and deliver the Product to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.
4.4 When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse – it does not represent a legally binding contract. Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing either by invoice submitted with Products delivered, e-mail or otherwise.
4.5 Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products have been incorrectly priced on our Website).


5 Payment for the Products


5.1 All Products will remain our property until we have received payment in full for those Products.
5.2 During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy Policy.
5.3 All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so.
5.4 If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.

6 Delivery of the Products


6.1 Standard Delivery will be to the address specified in your order. For deliveries in the United Kingdom we will arrange for delivery to be sent via Royal Mail. 

When delivering the Products you may be asked to sign for the delivery to acknowledge that you have received them.


6.2 All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.
6.3 Standard UK delivery is normally within 5 working days from the date you placed your order however we aim to process orders as quickly as possible. Please note weekends and bank holidays are not considered working days. During busy times or in exceptional circumstances any changes will be communicated via the web. If you are concerned or have a particular deadline, please state clearly when ordering and give a daytime telephone number although unfortunately we cannot make any guarantee to deliver to a specified deadline.
6.4 We shall be under no liability for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control. We shall be under no liability for any delay or failure to deliver Products if the delay or failure is due to the recipient not being available at the specified delivery address to sign for the Products.


7 Intellectual Property Rights


7.1 As between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website and the Products (“IPR” ).
7.2 If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to the Website and/or the Products.
7.3 You agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms, or to establish, perfect, preserve or enforce our rights under these Terms.


8 Our liability to you


8.1 We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.
8.2 Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.
8.3 This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.
8.4 We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.
8.5 This clause does not affect your statutory rights as a consumer.
8.6 We exclude, subject to Clause 8.10 all other representations, warranties, conditions and Terms express or implied by statute, common law or otherwise to the fullest extent permitted by law.
8.7 Save as expressly set out in these Terms, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.
8.8 Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall, subject to Clause 8.10, be limited to the sums paid or payable for the Products.
8.9 We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
8.10 Nothing in these Terms shall limit our liability for personal injury, death or fraud.

9 Other important Terms


9.1 We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website you agree to be bound by the Terms of these updates and amendments. The date on which these Terms were last updated is set out below.
9.2 These Terms supersede any other Terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
9.3 You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.
9.4 No relaxation or delay by us in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
9.5 If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.
9.6 Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
9.7 These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right.
9.8 These Terms are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts.

 

All images of products on our website are samples only and colours may vary unless stated.


These Terms & Conditions were last updated on 15th January 2016